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FAQs

 

My door is made of metal or solid wood, do I still need your products?

The more reinforcements you have, the better your security. Even with a strong door, you are not fully protected. Additionally, a strong door does not protect against the door jamb splitting during a kick-in attack.


What finishes are your products available in?

We offer finishes that blend in well with most homes. Most of our products come in the following four finishes: white, brown, oil-rubbed bronze and satin nickel. When selecting the right finish for your door, most people choose to either match the color of their door or the finish of the hardware on their door. If we do not carry the color that you need, all of our products may be painted. Other colors may be custom ordered for an additional cost. Please contact us for price and turnaround time.


How do I paint your products to match my door and/or door frame?

We recommend first roughing up the surface with sandpaper to give the paint better adhesion. Next, apply a primer; allow the primer to dry thoroughly for at least 24 hours. Then, choose either an oil-based or latex paint in a color that matches your door and/or frame and paint two coats on the product, letting the paint dry between coats.

 

How long will it take to receive my shipment?

All orders ship out within 24 hours of receiving payment. Normal shipping times for most areas of the country are 2-3 business days. If you would like expedited shipping, there’s an additional charge.


What tools do I need to install your products?

All of our products can be installed with a power drill and screwdriver. If the channel products (Door Edge Protector or Door Hinge Protector) are tight on the door, a rubber mallet or even a block of wood will help position it correctly on the door. All the necessary screws and bolts are supplied.

 

Do I need to remove my door or door frame to install any of your products?

No, each of our products was designed to be installed simply and easily without sacrificing its effectiveness. Therefore, neither the door nor the door frame needs to be removed. The Door Frame Protector fits right on top of the existing wood door frame. And the Door Edge Protector slides onto the locking edge of the door. For the Door Hinge Protectors, one side of the door hinges need to be temporarily unscrewed, but you are instructed to do them one at a time, thereby avoiding the need to remove the entire hinge or the door. (Exterior doors are hung with three hinges, so even when you remove one side of one hinge, the other two hinges continue to hold the door in place.)

 

Can I install your products on my own or do I need to hire an installer?

Our products are designed to be fairly easy to install. Most handy homeowners will have little to no problem installing our products on their own.

 

What type of return policy do you have?

We gladly accept returns or exchanges within 60 days of purchase. Product(s) must be returned in their original condition and in their original packaging. You must contact customer service to request a Return Authorization Number (RAN) prior to shipping product(s) back to us. After 60 days, no returns or exchanges will be accepted.

 

What type of warranty do you offer for your products?

We warrant our products for a period of three years from the date of original purchase. If, during this period of time, your home is burglarized due to direct failure of our product, we will either (1) reimburse you for your insurance policy deductible paid in relation to the burglary, up to $250, (2) replace damaged product(s), or (3) reimburse you for the amount paid for the product(s), less shipping and handling. Click here to see warranty details.